How your information is handled.

Last updated

25 April 2026

This policy explains what personal information Charmelle Injects may collect, why it is used, who it may be shared with, and the choices and rights available to you.

Controller

Charmelle Injects

Contact

hello@charmelleinjects.com

Scope

Website, bookings, care and training

Rights

Access, correction, objection and more

Who is responsible for your data

Charmelle Injects is responsible for deciding how personal information is used in connection with this website, enquiries, bookings, treatment, prescribing support and training enquiries.

Email hello@charmelleinjects.com for privacy questions.

Information collected

Identity and contact details, such as your name, email address, phone number and social handle if you contact us that way.
Booking details, including selected services, appointment dates, deposits, payments and transaction references.
Consultation and treatment information, including medical history, allergies, medication, suitability notes, consent records, aftercare and prescribing records where relevant.
Practitioner or clinic information when you enquire about prescribing support or training.
Marketing preferences, enquiry history and communications with Charmelle Injects.
Technical and usage information, such as device, browser, IP address, pages viewed, campaign source and cookie identifiers.

Why information is used

Responding to enquiries

To reply to emails, calls, social enquiries, prescribing support requests and training enquiries.

Lawful basis: Legitimate interests or steps before entering a contract.

Managing bookings

To confirm appointments, manage deposits, process payments, send booking updates and provide service information.

Lawful basis: Contract and legitimate interests.

Clinical care and prescribing

To assess suitability, document consultation, support safe treatment, maintain records and meet professional, insurance and regulatory obligations.

Lawful basis: Contract, legal obligation, legitimate interests, and special category health data conditions where applicable.

Training and practitioner support

To assess training enquiries, practitioner fit, clinic requirements, prescribing support needs and related communications.

Lawful basis: Contract, legitimate interests and legal obligation where applicable.

Website improvement and marketing

To understand website performance, improve content, measure campaigns and send marketing where you have opted in or where permitted.

Lawful basis: Consent or legitimate interests, depending on the activity.

Cookies, analytics and marketing tools

The website may use cookies, pixels and similar technologies to operate the website, measure performance, understand how pages are used and support marketing activity.

Google Analytics

Website measurement and performance insight.

Microsoft Clarity

Website behaviour analytics and session insight.

Meta Pixel

Advertising measurement and campaign attribution.

Klaviyo

Email marketing and onsite customer communication tools.

You can control cookies through your browser settings. Non-essential tracking should be reviewed against the final cookie consent setup before launch.

Sharing and retention

Personal information is shared only where needed to provide services, operate the website, comply with obligations, protect safety, or manage legitimate business needs.

Booking, checkout, payment and appointment-management providers, including With Managed where used for online booking.
Email, website hosting, analytics, advertising and customer communication providers.
Professional advisers, insurers, regulators, law enforcement, or dispute-resolution bodies where required.
Training or qualification partners where needed to progress a training enquiry and where you have provided relevant information.

Records are kept for as long as needed for the purpose collected, including clinical, insurance, tax, accounting, legal, regulatory and dispute-resolution requirements. Health and treatment records may need to be kept longer than general enquiry records.

Some providers may process information outside the UK. Where this happens, appropriate safeguards should be used by the relevant provider.

Your rights

Access the personal information held about you.
Ask for inaccurate information to be corrected.
Ask for information to be erased where there is no lawful reason to keep it.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Complain to the Information Commissioner's Office if you are unhappy with how your data is handled.

Contact Charmelle ICO complaints

Read the website terms.

Terms